Guidelines on Patient Consultation Areas in Retail Pharmacy Businesses

Guideline practice supports component:

These guidelines specify the requirements for a consultation area in a pharmacy and the standard expected by the PSI. The guidance can be summarised by the following points:

• Privacy: The area must ensure privacy so conversations cannot be overheard, and visual privacy is provided for demonstrations.
• Separate and Designated: The area should be solely for consultations, not used for storage or as a passageway to other areas.
• Conveniently Located: The area should be easily access for both patients and pharmacists, ideally near the dispensary.
• Size and Accessibility: The area should be of sufficient space for seating and must be accessible to all, including those with disabilities.
• Fixtures and Fittings: The area should be finished to a high standard with necessary equipment for counselling and product demonstrations.